Article: DeLone and McLean information systems success model: a literature review Journal: International Journal of Business Information Systems (IJBIS) 2025 Vol.48 No.4 pp.452 - 481 Abstract: The rapid advancement of information technology over the last four decades has had a considerable impact on both individuals and organisations. Hence, information systems (IS) success has become one of the most significant topics of interest among researchers and scholars. DeLone and McLean developed the IS success model to provide a complete and extended definition of IS success. The current study provides a comprehensive literature review of prior works that have utilised the model as the theoretical foundation. The analysis covers 102 scholarly articles and conference papers published between 2012 and 2021, as reported in the Scopus database. The findings of the study indicate that the IS success model and technology acceptance model are commonly used together. The weighted analysis of internal variables indicates that information quality and user satisfaction are the best predictors. Meanwhile, perceived usefulness and trust are most commonly used as external variables. The results suggest a lack of moderating and mediating variables used in past research. The results of this study add further to the accumulated existing knowledge of the IS success model, particularly in the aspect of the predictive power of each internal variable and the most frequently used external variables. Inderscience Publishers - linking academia, business and industry through research

Title: DeLone and McLean information systems success model: a literature review

Authors: Mahmoud Al-Kofahi; Haslinda Hassan; Rosli Mohamad

Addresses: Faculty of Administrative and Financial Sciences, Irbid National University, Jordan ' Tunku Puteri Intan Safinaz School of Accountancy, Universiti Utara Malaysia, Malaysia ' Tunku Puteri Intan Safinaz School of Accountancy, Universiti Utara Malaysia, Malaysia

Abstract: The rapid advancement of information technology over the last four decades has had a considerable impact on both individuals and organisations. Hence, information systems (IS) success has become one of the most significant topics of interest among researchers and scholars. DeLone and McLean developed the IS success model to provide a complete and extended definition of IS success. The current study provides a comprehensive literature review of prior works that have utilised the model as the theoretical foundation. The analysis covers 102 scholarly articles and conference papers published between 2012 and 2021, as reported in the Scopus database. The findings of the study indicate that the IS success model and technology acceptance model are commonly used together. The weighted analysis of internal variables indicates that information quality and user satisfaction are the best predictors. Meanwhile, perceived usefulness and trust are most commonly used as external variables. The results suggest a lack of moderating and mediating variables used in past research. The results of this study add further to the accumulated existing knowledge of the IS success model, particularly in the aspect of the predictive power of each internal variable and the most frequently used external variables.

Keywords: DeLone and McLean; information systems; IS success model; literature review; IS success determinants; weight analysis.

DOI: 10.1504/IJBIS.2025.145551

International Journal of Business Information Systems, 2025 Vol.48 No.4, pp.452 - 481

Accepted: 20 May 2021
Published online: 04 Apr 2025 *

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Title: DeLone and McLean information systems success model: a literature review

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