Title: An analysis of export of software services in India since 2010: a systematic literature review with future agenda

Authors: Pradeep Kumar; Syed Shahid Mazhar; Anis ur Rehman; Farhina Sardar Khan

Addresses: Department of Commerce and Business Management, Integral University, Lucknow, 226026, U.P., India ' Department of Commerce and Business Management, Integral University, Lucknow, 226026, U.P., India ' College of Business Administration, University of Hail, Hail, 2440, Saudi Arabia ' Department of Commerce and Business Management, Integral University, Lucknow, 226026, U.P., India

Abstract: Software services in India have emerged as major contributors to service exports. Despite the need for a better understanding of the export of software and related services, there is a scarcity of scholarly studies on this topic. This study attempts to fill this gap. This study reviewed literature related to export of software services and analysed 65 papers that are classified under different heads. Research shows that software services export strength has been frequently studied (38%), followed by opportunities (26%) and challenges (15%). Weaknesses (9%), threats (5%), and SWOT analysis (6%) have also been covered in this study. The paper contributes to services export research by providing theoretical, contextual and methodological insights into the field of software export. The study provides strategic insights for software exporting as well as outsourcing firms. Additionally, we identify research issues related to policymaking, governance, as well as broader societal impacts that need to be addressed in the future.

Keywords: export; software services; ITES; information technology enabled services; systematic literature review; India.

DOI: 10.1504/IJTPM.2025.145504

International Journal of Technology, Policy and Management, 2025 Vol.25 No.1, pp.28 - 52

Received: 13 Sep 2023
Accepted: 02 Jan 2024
Published online: 02 Apr 2025 *

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