Title: Capability development as a driver of organisational agility in the information technology sector: the mediating role of IT ambidexterity

Authors: Buspah Uierthiayagan; Haslinda Abdullah; Zeinab Zaremohzzabieh; Wan Munira Wan Jaafar; Aini Azeqa Ma'rof

Addresses: Faculty of Human Ecology, Universiti Putra Malaysia, Serdang, 43400, Selangor, Malaysia ' Institute for Social Science Studies, Universiti Putra Malaysia, Serdang, 43400, Selangor, Malaysia; Faculty of Human Ecology, Universiti Putra Malaysia, Serdang, 43400, Selangor, Malaysia ' Institute for Social Science Studies, Universiti Putra Malaysia, Serdang, 43400, Selangor, Malaysia; Women and Family Studies Research Center, University of Religions and Denominations, Qom, 37185-178, Qom Province, Iran ' Faculty of Human Ecology, Universiti Putra Malaysia, Serdang, 43400, Selangor, Malaysia ' Faculty of Human Ecology, Universiti Putra Malaysia, Serdang, 43400, Selangor, Malaysia; Institute for Social Science Studies, Universiti Putra Malaysia, Serdang, 43400, Selangor, Malaysia

Abstract: This study investigates the associations between capabilities (X), IT ambidexterity (Y1), and organisational agility (Y2). The study specifically examines three key relationships: the direct associations between X and Y1, X and Y2, and the indirect link from X to Y2 through Y1. A comprehensive survey was conducted and carefully designed questionnaires were distributed to collect primary responses from 123 senior executives in Malaysia's IT companies. The collected data was rigorously analysed using SPSS and Smart PLS software. The findings offer valuable insights for business and IT executives, underscoring the importance of leveraging IT, innovation, and knowledge capabilities to enhance organisational agility. Furthermore, the data demonstrate how IT ambidexterity serves as a mediating factor in the relationship between innovation capability, knowledge capability, and organisational agility. These data hold substantial value as they can be replicated, reused and reanalysed for future research and analysis purposes.

Keywords: capability development; organisational agility; IT sector; IT ambidexterity.

DOI: 10.1504/IJSTM.2024.145235

International Journal of Services Technology and Management, 2024 Vol.29 No.2/3/4, pp.160 - 177

Received: 28 Jul 2023
Accepted: 16 May 2024
Published online: 28 Mar 2025 *