Title: Factors influencing cloud AIS adoption: evidence from Jordan

Authors: Mohannad Obeid Al Shbail; Nofan Al-Olimat; Hashem Alshurafat; Seif Al Shbeil; Mohammad Bany Baker; Zaid Jaradat

Addresses: School of Business, Al Al-Bayt University, P.O. Box 130040, Mafraq 25113, Jordan ' School of Business, Al Al-Bayt University, P.O. Box 130040, Mafraq 25113, Jordan ' Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127, Zarqa 13133, Jordan ' School of Business, Al Al-Bayt University, P.O. Box 130040, Mafraq 25113, Jordan ' Faculty of Computer Science and Informatics, Amman Arab University, Amman 11953, Jordan ' School of Business, Al Al-Bayt University, P.O. Box 130040, Mafraq 25113, Jordan

Abstract: Cloud AIS adoption in Jordan and in many other developing countries is still new. This study examines the factors impacting the decision to adopt cloud AIS and its impact on performance in banking sector. A model combining the critical factors from past studies and other previously unaddressed factors relating to cloud AIS adoption is proposed in this study. Data obtained from 117 department managers in different Jordanian banks were used in testing the cloud AIS adoption model and in determining the factors linked to cloud AIS adoption, positively or negatively. Complexity, relative advantage, system quality and data security were found as the most influential cloud AIS adoption determinants. Also, cloud AIS adoption was found to positively link to organisational performance. The results are of value to bank managers in increasing the dispersal and use of cloud AIS in Jordan.

Keywords: cloud AIS adoption; complexity; relative advantage; system quality; data security; organisational performance; Jordan.

DOI: 10.1504/IJBEX.2025.145158

International Journal of Business Excellence, 2025 Vol.35 No.4, pp.453 - 474

Received: 28 Feb 2021
Accepted: 03 Jul 2021
Published online: 24 Mar 2025 *

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