Title: Organisational culture and job performance among employees of SMEs: the mediating role of job satisfaction

Authors: Amjad S. Al-Delawi; Alaa S. Jameel; Manaf B. Raewf; Sinan A. Harjan; Thabit H. Thabit

Addresses: Department of Accounting, Cihan University-Erbil, Kurdistan Region, Iraq ' Department of Public Administration, Cihan University-Erbil, Kurdistan Region, Iraq ' Department of Human Resource Management, Cihan University-Erbil, Kurdistan Region, Iraq ' Department of Business Administration, College of Administration and Economics, University of Samarra, Samarra, Iraq ' Department of Computers Engineering and Information, College of Electronics Engineering, Ninevah University, Mosul, Iraq

Abstract: This study aims to determine the impact of organisational culture on job performance among Iraqi SMEs employees and examine the mediating role of job satisfaction in the relationship between organisational culture and job performance. Smart-PLS was used to analyse 104 valid questioners after testing the reliability and validity of the model. The results indicated that the organisational culture had a positive and significant impact on job performance and job satisfaction. Additionally, job satisfaction showed a positive and significant impact on job performance. Job satisfaction partially mediates the relationship between organisational culture and job performance. The value of establishing a good organisational culture in SMEs is highlighted in this study because it improves and predicts job performance.

Keywords: organisational culture; job satisfaction; job performance; small- and medium-sized enterprises; SMEs.

DOI: 10.1504/IJSEM.2025.145069

International Journal of Services, Economics and Management, 2025 Vol.16 No.2, pp.130 - 147

Received: 20 Aug 2022
Accepted: 05 Jul 2023
Published online: 18 Mar 2025 *

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