Title: Organisational learning factors responsible for achieving business excellence in IT industry in India

Authors: Ashutosh Shukla; Sunil Kumar Pandey; Ashish Mohan Dubey

Addresses: School of Management Sciences-Varanasi, Khushipur, P.O-Bachhaon, Varanasi-Uttar Pradesh, 221011, India ' Department of Management, Birla Institute of Technology-Mesra, Ranchi, (Patna Campus) Near Patna Airport, P.O. Bihar Veterinary College, Patna, Bihar, 800014, India ' Department of Management, Birla Institute of Technology-Mesra, Ranchi, (Patna Campus) Near Patna Airport, P.O. Bihar Veterinary College, Patna, Bihar, 800014, India

Abstract: Organisational learning could be a way to locate some of the best practices of a firm. An organisation is a repository of wide range of experiences, human capital, technology and knowledge that guides its behaviour. With an aim to identify the organisational learning factors driving growth and innovation in Indian IT industry, it revisits the rich and diverse literature on organisational learning spread over the last six decades. It proposes modelling organisational learning in software firms by assimilating key ideas and approaches discussed in its literature. The paper opted for a cross-sectional study by developing and administering a survey instrument on employees representing middle and senior management levels in selected software companies across India. An exploratory factor analysis resulted in six key factors to present organisational learning in software firms. The study aims to identify a set of constructs capable of explaining organisational learning in software firms in Indian IT industry. It suggests focusing on learning infrastructure and result oriented learning as the key planes to harness organisational learning in software firms.

Keywords: organisational learning; learning infrastructure; result oriented learning; knowledge management; multiple regression analysis; MRA; India.

DOI: 10.1504/IJBEX.2025.144843

International Journal of Business Excellence, 2025 Vol.35 No.2, pp.192 - 211

Received: 21 Jul 2020
Accepted: 17 Jun 2021
Published online: 05 Mar 2025 *

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