Title: Impact of support services and accessibility on residential satisfaction: empirical evidence from Surat City

Authors: Gopal Goswami; Hemantkumar P. Bulsara

Addresses: Department of Management Studies, Sardar Vallabhbhai National Institute of Technology, Surat – 395007, Gujarat, India ' Department of Management Studies, Sardar Vallabhbhai National Institute of Technology, Surat – 395007, Gujarat, India

Abstract: Society's support services and proximity to services affect residents' home satisfaction. To assess home quality and well-being, satisfaction must be measured. This study examines support services, accessibility, and residential satisfaction using literature and empirical data. A positive correlation was found between residents' satisfaction with their living environment and the availability of support services, such as healthcare facilities, educational institutions, recreational amenities, and social assistance programs. It is also highlighted that residential satisfaction is affected by accessibility to nearby services, such as grocery stores, public transportation, parks, and community centres. It goes on to identify what the future scope of the study should be, such as the need to conduct studies in diverse cultural contexts, to utilise longitudinal research designs, to explore mediating factors, and to incorporate technological advancements into the study. Policymakers and urban planners may fill these research gaps to improve support services, accessibility, and community diversity.

Keywords: residential satisfaction; support services; accessibility to nearby services; Pradhan Mantri Awas Yojna; PMAY; cross-sectional study.

DOI: 10.1504/IJPM.2025.144347

International Journal of Procurement Management, 2025 Vol.22 No.3, pp.297 - 312

Received: 13 Sep 2023
Accepted: 10 Dec 2023
Published online: 10 Feb 2025 *

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