Title: Towards a new cloud computing-based approach and framework supporting knowledge management process

Authors: Imane Chikhi; Hafida Bouarfa

Addresses: LRDSI Laboratory, Department of Computer Science, Faculty of Sciences, University of Blida 1, Blida, Algeria ' LRDSI Laboratory, Department of Computer Science, Faculty of Sciences, University of Blida 1, Blida, Algeria

Abstract: Knowledge management (KM) within an organisation is defined as a set of processes and tools to make both tacit and explicit knowledge, available for decision-making, competitiveness improvement, innovation and organisational learning. Technology is one of the most important factors for KM accomplishment. Cloud computing technology has opened up new prospects and brings many advantages for KM achievement. This paper proposes a new cloud computing-based approach and framework supporting the KM process. The proposed framework is generic, adapted to any type of organisation and takes into consideration various types of knowledge. Unlike the existing cloud-based KM approaches and frameworks, it covers all the KM sub-processes. In this paper, we focus on the knowledge spotting, acquisition and formalisation processes. We provide a detailed description of the referenced KM sub-processes activities. Furthermore, we highlight the cloud services supporting the execution of KM process activities. The proposed approach is validated through a case study.

Keywords: knowledge management; knowledge management process; knowledge management activities; cloud computing; cloud-based KM framework; knowledge spotting process; knowledge acquisition process; knowledge formalisation process; knowledge engineering.

DOI: 10.1504/IJKMS.2024.144152

International Journal of Knowledge Management Studies, 2024 Vol.15 No.4, pp.411 - 444

Received: 06 Dec 2023
Accepted: 06 Sep 2024
Published online: 29 Jan 2025 *

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