Title: Students' e-learning satisfaction during the pandemic: a Turkish public university example

Authors: Mohammad Naserinia; Aykut Hamit Turan

Addresses: Business Faculty, Department of Management Information Systems, Sakarya University, Sakarya, Turkey ' Business Faculty, Department of Management Information Systems, Sakarya University, Sakarya, Turkey

Abstract: E-learning as a unique technology provides distance learning for users. With the outbreak of the COVID-19 era, this educational system attracted more attention than ever before. The main purpose of this study is to measure the success of Sakarya University in gaining students' satisfaction with its own e-learning system. For this purpose, an online questionnaire was distributed among undergraduate students. 400 questionnaires were collected, of which 378 were retained for analysis. In the presented model, total of six variables were examined to evaluate and measure the satisfaction of students regarding e-learning. In this study, we found that the perceived usefulness and perceived ease of use in the e-learning system has a positive effect on user satisfaction. Therefore, not only educational centres should pay attention to the quality of infrastructure of the e-learning system, but also these institutions must try to encourage users to use e-learning technology and increase user satisfaction from current level.

Keywords: e-learning satisfaction; perceived user satisfaction; COVID-19; extended technology acceptance model; survey.

DOI: 10.1504/IJLT.2024.143971

International Journal of Learning Technology, 2024 Vol.19 No.4, pp.463 - 482

Received: 03 Apr 2023
Accepted: 07 Aug 2023
Published online: 16 Jan 2025 *

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