Title: Developing emotionally intelligent organisations: an imperative for sustainable competitive edge

Authors: Priyanka; Shikha N. Khera; Pradeep Kumar Suri

Addresses: Delhi School of Management, Delhi Technological University, Delhi 110042, India; Amity Global Business School, Amity University, Noida, India ' Delhi School of Management, Delhi Technological University, Delhi 110042, India ' Delhi School of Management, Delhi Technological University, Delhi 110042, India

Abstract: This paper tries to identify the human capabilities and competencies that work as enablers to achieve sustainable competitive advantage (SCA). It also discusses the emerging conceptualisation of Emotionally Intelligent Organisations (EIO). By examining various people competencies associated with sustainable competitive edge and the characteristics of EIO, it is observed that a high degree of commonality exists between them. Evidence is presented that supports the argument that creating EIO can pave the way for sustainable competitive edge. Skills such as leadership, creativity, innovation and teamwork, which are deemed necessary to use and design the core competencies in a manner that creates superior response than competitors and thereby, results in a sustainable competitive edge for the organisations, are the very capabilities which form the lifeblood of EIO. Paper concludes with the recommendations to help organisations become emotionally intelligent.

Keywords: emotionally intelligent organisations; emotional intelligence; sustainable competitive advantage; leadership; learning; agility; innovation; creativity; flexibility; teamwork.

DOI: 10.1504/WREMSD.2025.143635

World Review of Entrepreneurship, Management and Sustainable Development, 2025 Vol.21 No.1, pp.57 - 74

Accepted: 25 Jul 2022
Published online: 03 Jan 2025 *

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