Title: Dysfunctions in procurement process according to the lean approach: case study of a university hospital centre

Authors: Mokhles Sabour

Addresses: Department of Public Law, Mohammed V University in Rabat, Morocco

Abstract: Purchasing within all organisations is a major issue for their overall performance. This study aims to identify the three families of waste: Muda; Muri; and Mura, through the purchasing process of the University Hospital. Indeed, the results of this study show that the bottlenecks of the purchasing process are non-performing information and communication system; excessive bureaucracy and control; and non-standardised functional organisation. These results confirm that the waste concept of lean management is applicable to the public sector, where administrative bureaucracy is the main dysfunction, which has been corroborated by the literature.

Keywords: lean process; hospital purchasing; public procurement; 3Ms method; waste management; public management; process analysis.

DOI: 10.1504/IJPM.2025.143528

International Journal of Procurement Management, 2025 Vol.22 No.1, pp.50 - 63

Received: 28 Apr 2022
Accepted: 18 Oct 2022
Published online: 30 Dec 2024 *