Article: E-HRM delivers better HRM services Journal: International Journal of Services and Operations Management (IJSOM) 2024 Vol.49 No.4 pp.478 - 500 Abstract: It is commonly believed that the advent of electronic human resource management (e-HRM) will result in improved HRM quality of service. This study specifically addresses two requests from previous research on e-HRM; one, to highlight the significance of the interaction between technological and organisational characteristics; and two, to establish that the deployment of e-HRM results in higher-quality HRM services. The advantages of both traditional HRM and e-HRM, according to our argument, are the primary factors that determine the high quality of HRM services. The frequency with which e-HRM is used may serve as a mediator in the connection. Additionally, using the adaptive structuration theory as a foundation, the amount of mediation used may differ between high and low e-HRM appropriation. To further understand what factors contribute to high-quality HRM services, an analysis of moderated mediation is done on a sample of 351 employees from a central administration department. Our research reveals that HRM and e-HRM capabilities have a significant positive direct impact. By demonstrating that HRM capability is the key determinant of HRM quality of service, the study's findings extend the field of e-HRM research. Inderscience Publishers - linking academia, business and industry through research

Title: E-HRM delivers better HRM services

Authors: Javad Shahreki; Audrey Lim Li Chin; Anahita Ghanad; Maniyarasi Gowindasamy; Sahar E-Vahdati

Addresses: Faculty of Business, Multimedia University, Malaysia ' Faculty of Business, Multimedia University, Malaysia ' School of Education and Social Science, Veritas University College, Malaysia ' Faculty of Business and Technology, University of Cyberjaya, 63000 Selangor, Malaysia ' Othman Yeop Abdullah Graduate School of Business (OYAGSB), Universiti Utara Malaysia, Malaysia

Abstract: It is commonly believed that the advent of electronic human resource management (e-HRM) will result in improved HRM quality of service. This study specifically addresses two requests from previous research on e-HRM; one, to highlight the significance of the interaction between technological and organisational characteristics; and two, to establish that the deployment of e-HRM results in higher-quality HRM services. The advantages of both traditional HRM and e-HRM, according to our argument, are the primary factors that determine the high quality of HRM services. The frequency with which e-HRM is used may serve as a mediator in the connection. Additionally, using the adaptive structuration theory as a foundation, the amount of mediation used may differ between high and low e-HRM appropriation. To further understand what factors contribute to high-quality HRM services, an analysis of moderated mediation is done on a sample of 351 employees from a central administration department. Our research reveals that HRM and e-HRM capabilities have a significant positive direct impact. By demonstrating that HRM capability is the key determinant of HRM quality of service, the study's findings extend the field of e-HRM research.

Keywords: e-HRM capability; e-HRM utilisation; HR experts; line managers; HRM quality of service.

DOI: 10.1504/IJSOM.2024.143218

International Journal of Services and Operations Management, 2024 Vol.49 No.4, pp.478 - 500

Received: 27 Oct 2022
Accepted: 31 Oct 2022
Published online: 10 Dec 2024 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article

Title: E-HRM delivers better HRM services

Keep up-to-date