Title: Factors impacting use of various digital payment methods in India

Authors: Baljinder Kaur

Addresses: MBA Department, Chandigarh Business School of Administration, Landran, India

Abstract: Today, the users' have access to various digital banking services 24 × 7, without visiting the branch right from opening an account, fund transfer, deposits and bill payments, etc. The transition from paper-based banking and payment system to digital payment system has been a challenge for the users as they are the vital player in the digital payment ecosystem. For rapid penetration of digital payment methods in day-to-day transactions, it becomes critical to understand the factors influencing the acceptance of digital payment methods. This study is an attempt to examine the factors effecting the decision to use various digital payment methods. For identification of factors affecting the use of digital payment methods factor analysis was applied to the data and further suggesting the practices for improving acceptance of users based in urban cities of Punjab. This research is an endeavour to mark several noteworthy contributions to the literature in addition to the practical implications. It is carried out with a distinctive perspective from former studies and will draw significant insights from its empirical counterpart. The study aims to provide users and potential users (non-users) with a more promising digital ecosystem that leads India towards a cashless economy.

Keywords: digital payments; user-friendly; trust; usefulness and convenience; India.

DOI: 10.1504/IJEBANK.2025.143032

International Journal of Electronic Banking, 2025 Vol.5 No.1, pp.50 - 61

Received: 27 Apr 2023
Accepted: 18 Jun 2023
Published online: 02 Dec 2024 *

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