Title: Employee engagement and performance: the impact of job satisfaction and organisational communication

Authors: R.C. Banumathi; D. Vennila

Addresses: Department of Commerce, Avinashilingam Institute for Home Science and Higher Education for Women, Coimbatore, Tamil Nadu, India ' Department of Commerce, Avinashilingam Institute for Home Science and Higher Education for Women, Coimbatore, Tamil Nadu, India

Abstract: This study explores the topics of job satisfaction, organisational communication, employee engagement, and performance among women commercial drivers in Tamil Nadu's transportation sector, with an emphasis on Coimbatore. Through surveys and interviews, data regarding the challenges faced by female commercial drivers was acquired using a mixed-methods approach. The research methodology used in the study included the examination of relationships between organisational communication, job performance, job satisfaction, and employee engagement, as well as descriptive and inferential statistical analysis. The study's conceptual framework and hypotheses draw attention to the positive correlations that exist between these variables and emphasise the role that organisational communication plays as a mediator in improving job satisfaction and performance. The study's findings show that effective organisational communication significantly affects job satisfaction, which in turn affects productivity. This emphasises how important good communication is to raising worker satisfaction and productivity. Additionally, the study closes knowledge gaps and provides helpful suggestions for enhancing organisational communication, job satisfaction, and performance in this particular demographic group.

Keywords: employee engagement; EE; job satisfaction; JS; mixed-methods approach; organisational communication; performance; transportation sector; women commercial drivers.

DOI: 10.1504/IJBCG.2024.142849

International Journal of Business Competition and Growth, 2024 Vol.9 No.2, pp.109 - 122

Received: 27 May 2024
Accepted: 21 Jun 2024
Published online: 28 Nov 2024 *

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