Title: Employee engagement at Information technology sector: a bibliometric analysis and systematic literature review

Authors: Vir Bharat; Ankur Mittal

Addresses: School of Business, University of Petroleum and Energy Studies, Energy Acres, UPES, Bidholi, via, Prem Nagar, Dehradun, Uttarakhand – 248007, India ' School of Business, University of Petroleum and Energy Studies, Energy Acres, UPES, Bidholi, via, Prem Nagar, Dehradun, Uttarakhand – 248007, India

Abstract: The rapid growth of the information technology (IT) sector has amplified challenges in employee retention and engagement. Employee engagement (EE) has become essential for managing and retaining talent in IT organisations. Despite increasing scholarly attention, there is a notable research gap in understanding EE within the IT sector. This study conducts a bibliometric analysis and systematic literature review to synthesise existing research on EE in IT, identifying key trends, challenges, and gaps. The study also examines the impact of the COVID-19 pandemic on EE dynamics. Findings offer practical insights for HR professionals and guide future research on enhancing employee engagement, satisfaction, and retention in IT organisations.

Keywords: employee engagement; EE; work engagement; employee empowerment; information technology; IT; bibliometric analysis.

DOI: 10.1504/IJKMS.2024.142709

International Journal of Knowledge Management Studies, 2024 Vol.15 No.3, pp.329 - 351

Received: 18 Nov 2023
Accepted: 06 Sep 2024
Published online: 18 Nov 2024 *

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