Title: Systematic literature review on the influence of business intelligence capabilities on BI systems success and firm performance: an Asian perspective

Authors: Koo Yuen Phan; Ai Ping Teoh

Addresses: Graduate School of Business, Universiti Sains Malaysia, 11800 Gelugor, Penang, Malaysia ' Graduate School of Business, Universiti Sains Malaysia, 11800 Gelugor, Penang, Malaysia

Abstract: Optimising firm performance has been an important issue in most business organisations in today's uncertain business environment. This systematic literature review (SLR) aims to determine the influence of business intelligence (BI) capabilities on BI systems success and to discover if the success of BI systems directly improves firm performance in Asian countries. This SLR was based on the publication standard - Reporting Standards for Systematics Evidence Syntheses (ROSES) incorporating multiple research design methods. Articles were sourced from four major scientific databases namely Scopus, ScienceDirect, Emerald and Taylor & Francis. Only selected articles published from 2016 to 2020 were considered. Selection articles focused on BI/big data analytics capability and BI systems success in selected firms. Using the thematic analysis, this review found four main themes namely, technology capability, organisational culture capability, people capability, and management capability. The four main themes further produced 14 sub-themes.

Keywords: business intelligence success; business intelligence capability; resource-based view; RBV; dynamic capabilities; IS success model.

DOI: 10.1504/IJBIS.2024.142289

International Journal of Business Information Systems, 2024 Vol.47 No.2, pp.227 - 254

Received: 04 Apr 2021
Accepted: 11 May 2021
Published online: 17 Oct 2024 *

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