Title: Facilities management service requirements for social housing in the semi-arid climate of Nigeria

Authors: Mala Ali Modu; Maimunah Sapri; Zafirah Ab. Muin

Addresses: Faculty of Built Environment and Surveying, Universiti Teknologi Malaysia, Skudai, Johor, Malaysia ' Centre for Real Estate Studies, Institute for Smart Infrastructure and Innovative Construction, Universiti Teknologi Malaysia, Skudai, Johor, Malaysia ' Faculty of Built Environment and Surveying, Universiti Teknologi Malaysia, Skudai, Johor, Malaysia

Abstract: This paper examines the facilities management service requirements for social housing occupants within the semi-arid climate of Nigeria. Data collection was through self-administered questionnaires sent to 1,032 occupants in five purposely selected social housing estates in Maiduguri, a town in the Semi-arid Climate of Nigeria. The cross-sectional survey achieved a total response rate of 92.5%. The statistical model employed in analysing data was Pearson's chi-square test and relative importance indices using Stata v. 13.0. The findings indicated the most required facilities management services in social housing within the semi-arid climate are maintenance of infrastructural facilities, building structures maintenance, wind-breaking and landscaping services, alteration and improvements maintenance services, provision of housekeeping services and adequate water, electricity supply and green space services in order of importance. The study, therefore, underscores the need for adequate funding and a well-designed FM strategy to guide toward service delivery under the agreed service level.

Keywords: facilities management; facilities management services; FM services; facilities management service requirements; FM service requirements; social housing; semi-arid climate; Maiduguri; Nigeria.

DOI: 10.1504/IJPM.2024.142026

International Journal of Procurement Management, 2024 Vol.21 No.3, pp.283 - 301

Received: 26 Jul 2023
Accepted: 02 Aug 2023
Published online: 07 Oct 2024 *

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