Open Access Article

Title: The Amazon Go Concept: Implications, Applications, and Sustainability

Authors: Alex Polacco; Kayla Backes

Addresses: Author address listing can be found in the "About the Authors" section at the end of the article.

Abstract: Amazon opened its first Amazon Go sans-checkout grocery store in Seattle, WA in early 2017. Having worked out the bugs, Amazon plans to fully open the store in early 2018. The experience is designed for those who do not like to stand in a checkout line. Amazon benefits by eliminating the cost of checkout personnel. Customers use an Amazon Go app and scan their I-phones on entering the store. Sophisticated technology tracks their purchases, allows them to exit the store without a physical check-out, and automatically charges their account. This paper explores implications, applications, and sustainability within the industry, and in other industries. Included are also the results of a survey conducted with management of six grocery stores in a city in the Midwest.

Keywords: IT (information technology); Amazon Go; machine vision; artificial intelligence; EPOS (electronic point-of-sale).

DOI: 10.1504/JBM.2018.141263

Journal of Business and Management, 2018 Vol.24 No.1, pp.79 - 92

Published online: 05 Sep 2024 *