Title: Investigation on e-government initiatives in Saudi Arabia based on coping model of user adaption

Authors: Nasser H. Binsaif; Shimaa A. Nagro; Maysoon S. Aldekhail; Frédéric Adam

Addresses: College of Administrative and Financial Sciences, Saudi Electronic University, Saudi Arabia ' College of Computing and Informatics, Saudi Electronic University, Saudi Arabia ' College of Computer and Information Sciences, Imam Mohammad Ibn Saud Islamic University, Saudi Arabia ' Business Information Systems at Cork University Business School, University College Cork, Ireland

Abstract: The demand for knowledge regarding e-government has increased. The internal users of new e-government technology, however, have not enjoyed its benefits on a scale commensurate with user needs, and so we have applied the coping model of user adaptation (CMUA) to evaluate the impact of adaptation strategies on the success of new systems recently implemented, particularly e-government initiatives in Saudi Arabia. Thirteen semi-structured interviews were performed in two public Saudi institutions to collect data. Each interview was analysed separately (individually). Within-case analysis was then conducted to analyse each case study at the group level. In both cases, the findings reveal a strong link between the adaptation strategies and the success or failure of the adoption of the system. The study also makes a theoretical contribution by identifying four new elements, which were then used to modify and improve CMUA framework.

Keywords: e-government; adaptation strategies; coping model of user adaptation; CMUA; public sector; middle managers; information technology; Saudi Arabia.

DOI: 10.1504/EG.2024.140729

Electronic Government, an International Journal, 2024 Vol.20 No.5, pp.540 - 556

Received: 29 Aug 2022
Accepted: 29 Jan 2023
Published online: 02 Sep 2024 *

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