Title: The role of user experience in shaping employees' dynamic capabilities-based model of job performance

Authors: Agnieszka Bieńkowska; Katarzyna Tworek; Anna Sałamacha

Addresses: Faculty of Computer Science and Management, Wrocław University of Science and Technology, Wrocław, Poland ' Faculty of Computer Science and Management, Wrocław University of Science and Technology, Wrocław, Poland ' Faculty of Computer Science and Management, Wrocław University of Science and Technology, Wrocław, Poland

Abstract: This paper concerns inclusion of the User Experience (UX) in the Employees Dynamic Capabilities (EDC) based model of job performance, as a construct related to the currently changing job characteristics. The proposed theoretical framework is verified empirically on the sample of 550 organisations operating in Poland and in the USA. The verification shows that UX is a moderator of the relation between EDC, person-job fit, job satisfaction, work motivation, work engagement and job performance, and therefore might strengthen the overall impact of EDC on job performance.

Keywords: management; employees' dynamic capabilities; user experience; job performance; person-job fit; work motivation; job satisfaction; work engagement.

DOI: 10.1504/EJIM.2024.140292

European Journal of International Management, 2024 Vol.24 No.1, pp.78 - 102

Received: 26 Jul 2019
Accepted: 07 Jan 2020

Published online: 02 Aug 2024 *

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