Title: Exploring the Indian MSME perspective on integrating AI-enabled solutions in the recruitment process: an analytical hierarchy (AHP) approach

Authors: Vartika Kapoor

Addresses: Symbiosis Centre for Management Studies, Noida, Symbiosis International (Deemed University), Pune, India

Abstract: The paper identifies the barriers to artificial intelligence (AI) adoption in the hiring process of Indian micro, small and medium enterprises (MSMEs), which is an under-researched area. It makes a significant contribution to the upcoming AI-based solutions recruitment process in practice and research. The study identifies the barriers and sub-barriers to adopting artificial intelligence in the hiring process of MSMEs and then assesses their weights utilising the analytic hierarchy process (AHP) technique, which further helps in prioritising the barriers. The findings reveal that environmental and organisational barriers are the two most crucial barriers affecting AI adoption in the hiring process of MSMEs. Moreover, lack of government support, lack of competitive pressure, lack of adequate IT infrastructure, and performance-to-cost value are the top four sub-barriers that are most important for driving AI adoption in MSMEs. The results can help HR managers in decision-making for adopting AI-enabled solutions in the hiring process.

Keywords: AI adoption; hiring process; MSME; micro; small and medium enterprise; India; recruitment; artificial intelligence; TOE framework; AHP; analytic hierarchy process.

DOI: 10.1504/IJGSB.2024.138672

International Journal of Globalisation and Small Business, 2024 Vol.14 No.1, pp.1 - 17

Received: 21 Sep 2023
Accepted: 18 Jan 2024
Published online: 23 May 2024 *

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