Title: Performance of energy component in top-tier IT software service companies: a geological and multi-component perspective

Authors: Sumit Goyal; Jolly Puri

Addresses: School of Humanities and Social Sciences, Thapar Institute of Engineering and Technology, Patiala, Punjab, 147004, India ' School of Mathematics, Thapar Institute of Engineering and Technology, Patiala, Punjab, 147004, India

Abstract: The information technology (IT) firm is structured internally into different components like financial, manufacturing, energy, retail, communication, healthcare, etc., to supply customised services to customers. The present study investigates the effectiveness of the energy component over other components in top-tier 5 IT software service companies during 2014-2019. It measures the performance of each company and its components using multi-component data envelopment analysis with shared and undesirable resources across three geographical regions. The findings show that the energy component performs low in North America and Europe regions, and above average in rest of the world region. Its efficiency has decreased by 1%-5% across three regions. Infosys outperforms in the energy component whereas performances of TCS, Wipro, Accenture and Cognizant decreases during 2014-2019. Moreover, the companies performed efficiently in other components whereas require improvements in the energy component. The findings have implications to identify inefficient components and providing guidance to formulate strategies to reduce inefficiencies from operations.

Keywords: efficiency evaluation; multi-component DEA; information technology; energy sector; geological impact; decision-making subunits.

DOI: 10.1504/IJBPM.2024.138186

International Journal of Business Performance Management, 2024 Vol.25 No.3, pp.410 - 434

Received: 15 Aug 2021
Accepted: 15 Dec 2022
Published online: 30 Apr 2024 *

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