Title: Improving productivity through prevention of job loss: the role of employee engagement and burnout

Authors: Taghrid Suifan; Niveen M. Alsayyed; Salah Alhyari; Raeda Saa'da; Rateb J. Sweis

Addresses: Department of Business Administration, The University of Jordan, 11942, Amman, Jordan ' Department of Business Administration, The University of Jordan, 11942, Amman, Jordan ' Department of Business Administration, The University of Jordan, 11942, Amman, Jordan ' Department of Business Administration, The University of Jordan, 11942, Amman, Jordan ' Department of Business Administration, The University of Jordan, 11942, Amman, Jordan

Abstract: This study explores the effects of antecedent factors and employee engagement on burnout and intention to leave by investigating the mediating effects of employee engagement and burnout in the relationship between antecedent factors (perceived organisational support, job characteristics, rewards and recognition, and employee voice) and turnover intention. Questionnaire surveys were administered to 400 employees in Amman-Jordan's telecommunication sector, of which 291 were valid for analysis. First, validity and reliability analyses were conducted, followed by a structural equation modelling analysis to define the causal relationship between study variables. The results confirmed that antecedent factors positively affect employee engagement. Furthermore, employee engagement negatively mediates the relationship between antecedent factors and intention to leave. This work adds a more detailed model to the extant literature that explains antecedents and consequences in terms of burnout reduction and intention to leave. Furthermore, unlike previous studies, this model provides empirical evidence from a non-Western context.

Keywords: employee engagement; burnout; intention to leave; perceived organisational support; job characteristics.

DOI: 10.1504/IJPQM.2024.138154

International Journal of Productivity and Quality Management, 2024 Vol.42 No.1, pp.90 - 116

Received: 24 Oct 2021
Accepted: 28 Jun 2022
Published online: 30 Apr 2024 *

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