Title: Knowledge management practices learned from the COVID-19 pandemic: a case of knowledge-intensive organisation

Authors: Shouhong Wang

Addresses: Charlton College of Business, University of Massachusetts Dartmouth, Dartmouth, MA – 02747, USA

Abstract: The COVID-19 pandemic has impacts on the working environment and cultures of knowledge-intensive organisations. This case study explores positive practices of knowledge management learned from the COVID-19 pandemic in three aspects. First, the COVID-19 pandemic has driven 'smart working' in knowledge-intensive organisations. Knowledge-intensive organisations can take advantage of the change in knowledge management through stimulating knowledge flows using information technologies. Second, transformational and transactional leaderships of knowledge management are the key to success of 'smart working' in the knowledge-intensive organisation. Third, full digitalisation in knowledge-intensive organisations using digitalised documents repositories and knowledge management enables the organisational learning to make remote work effective. The positive practices of knowledge management developed in response to the COVID-19 pandemic can continuously applied to knowledge management in the long-term of development of knowledge-intensive organisations.

Keywords: knowledge management; case study; knowledge-intensive organisation; higher-education; business education; smart working; COVID-19.

DOI: 10.1504/IJKMS.2024.138067

International Journal of Knowledge Management Studies, 2024 Vol.15 No.1, pp.93 - 108

Received: 22 Jan 2023
Accepted: 25 Aug 2023
Published online: 18 Apr 2024 *