Title: A study on workload and job satisfaction: work-family conflict and family-work conflict as mediators

Authors: Duong Nam Tien

Addresses: Ho Chi Minh City University of Economics and Finance (UEF), 141-145 Dien Bien Phu, Ward 15, Binh Thanh District, Ho Chi Minh City, Vietnam

Abstract: Work-family conflict (WFC) and family-work conflict (FWC) were examined as remote mediators of workload and job satisfaction. The survey was also delivered to 381 employees in various industries in Vietnam. Hypothesis testing was conducted using SEM with bootstrapping estimation. The findings showed that: 1) workload was positively correlated with WFC and FWC; 2) WFC and FWC were negatively correlated with job satisfaction; 3) WFC mediates the relationship between workload and job satisfaction; 4) FWC does not mediate the relationship between workload and job satisfaction and thus, there is no remote mediation model. The findings suggest that companies should pay attention to the amount of workload given to employees. Appropriate workloads can make employees have better performance and higher job satisfaction. Besides, a good relationship between the workplace and their families can effectively reduce the employee turnover rate and retain excellent knowledge workers.

Keywords: workload; work-family conflict; WFC; family-work conflict; FWC: job satisfaction; mediating effects.

DOI: 10.1504/IJBEM.2024.137662

International Journal of Business and Emerging Markets, 2024 Vol.16 No.2, pp.189 - 206

Received: 21 Mar 2023
Accepted: 26 May 2023
Published online: 02 Apr 2024 *

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