Title: Inter-relationship of operational factors in hospitals

Authors: Saibal Kumar Saha; Sucheta Bhattacharya

Addresses: School of Business and Management, Christ University, Bangalore, Karnataka, India ' School of Business and Management, Christ University, Bangalore, Karnataka, India

Abstract: The success of any healthcare organisation is largely dependent on the crucial and difficult task of managing hospital operations. This research aims to find the inter relationship of operational factors in hospitals with the help of Decision Making Trial and Evaluation Laboratory analysis. Seven factors were identified which affect the management of hospital operation. Using judgement sampling method 15 responses were collected from senior medical staffs from Agartala, Tripura, India by personal interview. A self-designed questionnaire was designed using paired comparison method to capture the responses. It was found that the factors Inventory, Supplier timeline, collaboration with supplier and green technology were the causes and the factors standard of services, flexibility, and waste treatment are the effects. The factor standard of services had the highest priority.

Keywords: hospital operations; DEMATEL; Tripura; supply chain; inventory; waste treatment.

DOI: 10.1504/IJBHR.2024.137582

International Journal of Behavioural and Healthcare Research, 2024 Vol.9 No.2, pp.149 - 163

Received: 03 Aug 2023
Accepted: 09 Feb 2024
Published online: 26 Mar 2024 *

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