Title: Analysing critical success factors for smart manufacturing system adoption in Indian SMEs

Authors: Monica Shukla; Ravi Shankar

Addresses: Department of Management Studies, Indian Institute of Technology Delhi, IIT Campus, Hauz Khas, New Delhi-110 016, India ' Department of Management Studies, Indian Institute of Technology Delhi, IIT Campus, Hauz Khas, New Delhi-110 016, India

Abstract: In recent years, manufacturing has evolved to a level where it is now more intelligent, flexible, mass-customised, highly productive and possesses better quality. For this, smart manufacturing systems (SMS) is applied to radically improve productivity and product innovation. The paper tries to take a step closer towards this revolution by finding the critical success factors (CSFs) for the adoption of SMS in Indian small and medium enterprises (SMEs) and is analysed using the 'fuzzy extended analytical hierarchal process (FEAHP) approach. Amongst the ranked factor, it is found that factors at the strategic level like government initiatives (C1), Future vision of organisations (C2), and regularity compliance (C5) are the most promising ones. The study results will help the decision-makers or managers of the enterprises to make decisions analytically and focus on the significant factors responsible for such technological change.

Keywords: critical success factors; smart manufacturing system; fuzzy extended AHP; small and medium enterprises; managerial aspects.

DOI: 10.1504/IJBEX.2024.137572

International Journal of Business Excellence, 2024 Vol.32 No.4, pp.522 - 544

Received: 02 Mar 2020
Accepted: 01 Mar 2021
Published online: 26 Mar 2024 *

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