Title: Proposed model for performance measurement standards

Authors: Kongkiti Phusavat, Pugdee Manaves, Josu Takala

Addresses: International Graduate Program in Industrial Engineering, Department of Industrial Engineering, Kasetsart University, Bangkok 10110, Thailand. ' International Graduate Program in Industrial Engineering, Department of Industrial Engineering, Kasetsart University, Bangkok 10110, Thailand. ' Department of Production,University of Vaasa, PO Box 700, 65101 Vaasa, Finland

Abstract: The research proposes a standardised model for performance measurement within the context of the Balanced Scorecard. This model was based on the in-depth study of three successful manufacturing firms in Thailand, and contains a set of Key Performance Indicators with a specific circumstance. The data-collection task took place in 2005. The model development was based on the review frequency recorded from nine executives to three top executives from each company. There were a total of 18 common circumstances identified, and were further separated into two groups – internal and external. Based on the follow-up surveys and other verification tasks, this proposed model can possibly be considered as a standard or a baseline when initiating performance measurement effort. Its benefits and limitations are discussed and provided.

Keywords: balanced scorecard; performance measurement; standardisation.

DOI: 10.1504/IJSS.2007.013753

International Journal of Services and Standards, 2007 Vol.3 No.3, pp.326 - 351

Published online: 25 May 2007 *

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