Title: Quality culture: a bibliometric review

Authors: Genny Torcoroma Navarro Claro; Gloria Naranjo Africano

Addresses: Doctorado en Administración, Facultad de Administración y Negocios, Universidad Simón Bolívar, Barranquilla, Colombia ' Doctorado en Administración, Facultad de Administración y Negocios, Universidad Simón Bolívar, Barranquilla, Colombia

Abstract: The study of culture and its relevance in issues such as quality has been the subject of interest for some researchers. This document provides a bibliographic review of quality culture from the period 2000 to March 2022. As a methodology, the historical-documentary approach was used, obtaining 625 publications from which 57 documents published in the Scopus, Redalyc, and Google Scholar databases were selected and analysed. As findings: the results show a statistical analysis that reflects the scientific production on the subject of study, the main countries, authors, institutions, magazines, thematic areas, and keywords were identified, of these studies, it was determined as the main themes of study culture quality versus quality management, TQM, Quality 4.0, finally quality and competitiveness. This review analysed the literature on the relationship between quality culture and competitiveness, which has been analysed by very few, generating original findings that may be useful for future research.

Keywords: quality culture; Quality 4.0; competitiveness; inordinatio equation; management; TQM model; leadership; staff commitment; bibliometric review; management system.

DOI: 10.1504/IJPQM.2024.137322

International Journal of Productivity and Quality Management, 2024 Vol.41 No.3, pp.418 - 434

Received: 15 Apr 2022
Accepted: 30 Apr 2022
Published online: 12 Mar 2024 *

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