Title: Quality management implementation maturity assessment in the food industry: Glykas Quality Compass Assessment on ISO 22000

Authors: Michail Glykas

Addresses: Department of Financial and Management Engineering, University of the Aegean, Chios, Greece; Department of Management, School of Business, University of Nicosia, Cyprus; Research Centre for Information Systems Engineering (LIRIS), KU Leuven, Brussels, Belgium

Abstract: An extensive literature survey on quality management maturity assessment has revealed a research gap and a lack of holistic-integrated approaches in existing frameworks. A novel framework is being proposed based on the most widely used critical success factors for quality management implementation identified in the literature. The proposed Glykas Quality Compass framework assesses implementation maturity and provides an alternative to the aforementioned research gap. For the assessment of the efficacy of the proposed framework an ISO 22000 maturity assessment matrix was created and implemented in a fruit canning company. The application of the proposed framework proved to be very successful both in terms of concept validity and ease of use. The significance of the study is multi-fold as it proposes a novel holistic quality management maturity assessment framework and a generic maturity assessment matrix on the application of ISO 22000 that can be used by both academics and practitioners.

Keywords: quality management; total quality management; quality standards; quality excellence awards; quality maturity assessment; ISO 22000; Glykas Quality Compass.

DOI: 10.1504/IJPQM.2024.137320

International Journal of Productivity and Quality Management, 2024 Vol.41 No.3, pp.289 - 336

Received: 04 Sep 2021
Accepted: 09 Apr 2022
Published online: 12 Mar 2024 *

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