Title: Student satisfaction as an antecedent to employee engagement among edupreneurs: a review and future research agenda

Authors: Aakanksha Uppal; Ila Sharma; Rahul Dhiman

Addresses: Symbiosis Law School, Noida, Constituent of Symbiosis International (Deemed) University, Uttar Pradesh, India ' Indira Institute of Management, Pune, Maharashtra, India ' Department of Business Management, Dr YS Parmar University of Horticulture and Forestry, Solan, Himachal Pradesh, India

Abstract: The purpose of this paper is to identify determinants that predict employee engagement and student satisfaction among the edupreneurs. This purpose is achieved by reviewing the literature of past two decades published in the subject field from 2000 to 2020. This paper also assesses the knowledge and information which may be of help in understanding the findings on the different aspect of employee engagement and satisfaction. The findings of review confirm that previous studies on establishing relationship of employee engagement with student satisfaction are rare. The major drivers of employee engagement found are work environment, leadership, team and co-workers, training and career development, compensation, organisational policies, and workplace well-being. We also present future research agenda that encourage researchers to carry forward comprehensive studies in the area of employee engagement and student satisfaction.

Keywords: employee engagement; student satisfaction; education industry; workplace well-being.

DOI: 10.1504/WREMSD.2024.136941

World Review of Entrepreneurship, Management and Sustainable Development, 2024 Vol.20 No.2, pp.117 - 137

Received: 13 Apr 2021
Accepted: 23 Apr 2021
Published online: 01 Mar 2024 *

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