Title: The effect of TQM practices on organisational performance: a case study of Deming awarded Indian industry

Authors: Ankesh Mittal; Pardeep Gupta

Addresses: Department of Mechanical Engineering, Sant Longowal Institute of Engineering and Technology, Longowal, Sangrur (Punjab), India ' Department of Mechanical Engineering, Sant Longowal Institute of Engineering and Technology, Longowal, Sangrur (Punjab), India

Abstract: This paper aims to study how TQM practices as a business improvement methodology helped a heavy commercial vehicles manufacturing industry, namely ABC Ltd., to realise sustainability in manufacturing. To overcome some business challenges such as low productivity, financial issues, and low market presence, the industry's top management decided to implement TQM as a business excellence model and initiated its implementation in 2012. A conceptual case study research methodology has been utilised in this paper. Several improvement practices under TQM, such as management systems, vehicles, and improvement techniques, were performed systematically and strategically. As a result, new product delivery time came down from 21 days to 4.9 days, enhanced localisation in enrolling suppliers from 47% to 95%, defectives/vehicle rate decreased from 2.4 to 0.2, and total employee participation enhanced from 70% to 85%. Also, the industry attained both manufacturing and business excellence and got the Deming Prize in 2017.

Keywords: total quality management; TQM; Deming award; business strategy; operational excellence; continuous development; business excellence model.

DOI: 10.1504/IJBEX.2024.136878

International Journal of Business Excellence, 2024 Vol.32 No.2, pp.148 - 161

Received: 27 Nov 2020
Accepted: 13 Jan 2021
Published online: 26 Feb 2024 *

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