Title: Customer acceptance of smart grid technology: a bibliometric literature review

Authors: Archana; Ravi Shankar; Mohd Adil

Addresses: Bharti School of Telecommunication Technology and Management, Indian Institute of Technology Delhi, Delhi-110016, India ' Department of Management Studies, Indian Institute of Technology Delhi, Delhi-110016, India ' Department of Management Studies, National Institute of Technology Hamirpur, Himachal Pradesh 177005, India

Abstract: As a part of technology acceptance studies, customer acceptance of smart grid technology is important for its successful implementation. The worldwide implementation of smart grid technology has increased the attention of researchers in this realm. However, a thorough bibliometric analysis of customer acceptance for smart grid technology has not been carried out so far. Hence, to address this gap, the present work aims to provide the current scenario of research pertaining to the customer acceptance of smart grid technology. The bibliometric data from the year 2012 to 30 May 2021 was extracted from the Scopus database. Bibliometric analysis and network analysis were applied to obtain the research trends, contributing authors and nations working in the domain of customer acceptance of smart grid technology. In addition, topic-modelling technique was applied in the selected literature, which eventually extracted six different topics. Further, the extracted topics led us to develop a conceptual framework for customer acceptance of smart grid technology. The framework will help the practitioners, policymakers and the government to formulate long-term strategies for the successful adoption of smart grid technology.

Keywords: smart grid; bibliometric analysis; technology acceptance; latent dirichlet allocation; sustainability.

DOI: 10.1504/IJPQM.2023.135883

International Journal of Productivity and Quality Management, 2023 Vol.40 No.4, pp.429 - 452

Received: 31 Oct 2021
Accepted: 18 Nov 2021
Published online: 09 Jan 2024 *

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