Title: A framework for best organisational practices, from implementation to certification in quality management systems

Authors: Andres Sanchez-Comas; Alexander Troncoso-Palacio; Tatiana Arrieta-Barrios; Luz Estela Vasquez-Osorio

Addresses: Department of Productivity and Innovation, Universidad de la Costa (CUC), 080002, Barranquilla, Colombia ' Department of Productivity and Innovation, Universidad de la Costa (CUC), 080002, Barranquilla, Colombia ' Department of Productivity and Innovation, Universidad de la Costa (CUC), 080002, Barranquilla, Colombia ' Sinergia Plus, E.U. 080020, Barranquilla, Colombia

Abstract: Due to the high competitiveness companies face in occupying positions as world business leaders, they must develop strategies to improve their processes while implementing certification in quality management systems under the ISO 9001 standard. This paper is based on a systematic analysis of the requirements of the standard ISO 9001 and recognised methodologies worldwide in process improvements, such as lean manufacturing, business process reengineering, Lean Six Sigma, and business process management. In which a framework of best organisational practices was designed. Here it was possible to identify some activities of the certification processes that could be improved using this framework when implementing a management system, so that it can be used as a control concept to increase the probability of obtaining processes that promote quality from the implementation of the QMS.

Keywords: business process management; framework to improve processes; management systems certification; QoProcess; quality systems implementation.

DOI: 10.1504/IJPQM.2023.135881

International Journal of Productivity and Quality Management, 2023 Vol.40 No.4, pp.453 - 468

Received: 18 Jun 2021
Accepted: 06 Dec 2021
Published online: 09 Jan 2024 *

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