Title: Prioritising factors of retention for information technology professionals: an application of multi-criteria decision-making technique

Authors: Arti Gupta

Addresses: Department of Management Studies, J.C. Bose University of Science and Technology, YMCA, Faridabad – 121006, Haryana, India

Abstract: Considering the higher turnover rate of information technology (IT) professionals and retention issues, the aim of this paper is to reveal the employees' perception of organisational, social and job-related factors affecting their decision to stay in the current job. This study not only assesses the important factors but also prioritises those factors which influence an employee's decision to remain associated with the organisation. A hierarchal structural framework (HSF) of the employee's decision-making regarding intention to stay on the job is proposed in this study. Additionally, it fulfils the gap and enriches the existing literature related to enhancing the employees' decision to remain in the organisation with reference to IT professionals. This study utilised AHP technique, which represents a novelty in the literature of employee retention. A hierarchy of employees' decision framework (HSF) is developed based on their priority to the factor.

Keywords: analytical hierarchy process; AHP; employee turnover; intention to stay; multi-criteria decision-making technique; software professionals.

DOI: 10.1504/IJICBM.2023.135324

International Journal of Indian Culture and Business Management, 2023 Vol.30 No.3, pp.434 - 455

Received: 07 Mar 2022
Accepted: 13 Jun 2022
Published online: 05 Dec 2023 *

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