Authors: Prasanta Kumar Dey, Seetharaman Hariharan, William Ho
Addresses: Aston Business School, Aston University, Aston Triangle, Birmingham B4 7ET, UK. ' Anaesthesia and Intensive Care, The University of the West Indies, St. Augustine, Trinidad, West Indies. ' Aston Business School, Aston University, Aston Triangle, Birmingham B4 7ET, UK
Abstract: Healthcare services available these days deploy high technology to satisfy both internal and external customers by continuously improving various quality parameters. Quality improvement in healthcare services is a complex and multidimensional task. Although various quality management tools are routinely deployed for identifying quality issues in healthcare delivery, there is absence of an integrated approach, which can identify and analyse issues, provide solutions to resolve those issues and develop a project management framework to implement and evaluate those solutions. This study introduces an integrated and uniform quality management framework for healthcare services. This study uses the Logical Framework Analysis (LFA) to improve the performance of healthcare services. LFA has three major steps – problem identification, solution derivation and formation of a planning matrix for implementation and evaluation. LFA has been applied in a case study environment to three acute healthcare services (Operating Room (OR) utilisation, Accident and Emergency (A&E) and intensive care) in order to demonstrate its effectiveness.
Keywords: healthcare services; technology management; quality management; logical framework analysis; LFA; healthcare technology; quality improvement; operating room utilisation; accident and emergency; A&E; intensive care.
International Journal of Technology Management, 2007 Vol.40 No.1/2/3, pp.45 - 68
Available online: 03 May 2007 *Full-text access for editors Access for subscribers Purchase this article Comment on this article