Title: Return on investment of agile implementation

Authors: César Filipe; Leandro Pereira; Renato Lopes da Costa; Rui Gonçalves; Álvaro Dias

Addresses: ISCTE – Instituto Universitário de Lisboa, Lisbon, Portugal ' BRU – Business Research Unit, ISCTE – Instituto Universitário de Lisboa, Lisbon, Portugal ' BRU – Business Research Unit, ISCTE – Instituto Universitário de Lisboa, Lisbon, Portugal ' PIAGET Almada, Almada, Portugal ' Universidade Lusófona de Humanidades e Tecnologias, ISCTE – Instituto Universitário de Lisboa, Lisbon, Portugal

Abstract: In the current business environment, companies need to be constantly adapting either to economic circumstances or to the increasingly fast technology advancements to gain competitive advantage. This adaptation comes from culture and how processes inside a company are managed and agile appears as the answer for it. This research aims to determine how to adopt agile culture in combination with its methodologies and practices, while also considering the barriers and success factors. A series of interviews were conduct in a case study with employees from distinct departments, with different roles and ranks of a company that has been implementing Agile, granting a 360-degree view of the implementation. Results reveal that the company improved its multidisciplinary projects by taking down barriers between departments, having a positive impact on its efficiency in delivering value to the client.

Keywords: business process management; return on investment; agile culture; agile methodologies.

DOI: 10.1504/IJBPM.2024.135138

International Journal of Business Performance Management, 2024 Vol.25 No.1, pp.69 - 93

Received: 25 Nov 2021
Accepted: 26 Jul 2022
Published online: 01 Dec 2023 *

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