Title: Evaluation of airline catering supply chain practice effectiveness using fuzzy logic

Authors: Dhaarsan Rajaratnam; Funlade Sunmola

Addresses: School of Physics, Engineering and Computer Science, University of Hertfordshire, College Lane Campus, Hatfield AL10 9AB, UK ' School of Physics, Engineering and Computer Science, University of Hertfordshire, College Lane Campus, Hatfield AL10 9AB, UK

Abstract: Many organisations have realised significant benefits after implementing best supply chain practices and there are important lessons to be learnt across industry sectors, including in the airline catering industry. The airline catering industry is facing intense pressure to improve its service performance. An appropriate evaluation of supply chain practices will help in implementing effective practices to strengthen competitive position. This paper presents a conceptual model and methodology for assessing the effectiveness of supply chain practices in the airline catering industry, using fuzzy logic. The model is developed primarily from performance attributes, practice categories and supply chain practices specified in the SCOR framework. A supply chain practice effectiveness index is computed using the model, which reflects the current practice status of an airline catering supply chain. The model is illustrated using a case study. The methodology also helps in identifying weak performing practices. Areas of future work are suggested.

Keywords: supply chain practice; practice effectiveness; SCOR; fuzzy logic; airline catering supply chain.

DOI: 10.1504/IJPQM.2023.134811

International Journal of Productivity and Quality Management, 2023 Vol.40 No.3, pp.308 - 339

Received: 14 Sep 2021
Accepted: 06 Dec 2021
Published online: 13 Nov 2023 *

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