Title: Benefits of the changes of ISO9001:2015 on organisational performance

Authors: Sara Ouchama; Dakkak Badr; El Hassan Irhirane

Addresses: Systems and Applications Engineering Laboratory, National School of Applied Sciences, Cadi-Ayyad University in Marrakech, Marrakech, 40000, Morocco ' Systems and Applications Engineering Laboratory, National School of Applied Sciences, Cadi-Ayyad University in Marrakech, Marrakech, 40000, Morocco ' Systems and Applications Engineering Laboratory, National School of Applied Sciences, Cadi-Ayyad University in Marrakech, Marrakech, 40000, Morocco

Abstract: ISO 9001 is the international standard that specifies the requirements for quality management systems. Organisations implement the requirements of the standard to demonstrate their ability to provide products that meet customer requirements. Since September 2015, a new version has been installed. The objective of this document is to list the changes implemented by the new version of ISO 9001 and identify the impact of each change on the four axes of the Balanced Scorecard, it contains a comprehensive list publication that have already dealt with this subject. The study proposes a new approach to analysing the relationship between changes and performance, a comprehensive and multidimensional approach that brings together all the factors that influence this correlation. The analysis of 122 articles reveals that there is a positive relationship between the two areas in general, but does not allow us to decide on the impact of each change on organisational performance.

Keywords: total quality management; TQM; ISO 9001:2015; balanced scorecard; global performance; organisation context; leadership; knowledge management; risk-based thinking.

DOI: 10.1504/IJPQM.2023.134810

International Journal of Productivity and Quality Management, 2023 Vol.40 No.3, pp.406 - 428

Received: 11 Jun 2021
Accepted: 06 Dec 2021
Published online: 13 Nov 2023 *

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