Title: The role of barriers to TQM success: a case study of Deming awarded industry

Authors: Ankesh Mittal; Pardeep Gupta; Vimal Kumar; Pratima Verma

Addresses: Department of Mechanical Engineering, Asra College of Engineering and Technology, Sangrur, Punjab, India ' Department of Mechanical Engineering, Sant Longowal Institute of Engineering and Technology, Longowal, Sangrur, Punjab, India ' Department of Information Management, Chaoyang University of Technology, Taichung – 41349, Taiwan ' Department of Information Management, Chaoyang University of Technology, Taichung – 41349, Taiwan

Abstract: The aim of this paper is to explore the importance of the barriers encountered during TQM implementation in the context of Deming awarded industry in India. Based on the literature review, and expert opinions, ten barriers have been identified. Consequently, expert judgement has been engaged through the AHP approach to determine the role of each barrier. The result reveals that the lack of leadership is the top positioned and significant barrier with the highest global weight of 30.77% chased by lack of communication with the global weight of 19.68% and hindering the winning Deming Award. The findings of this study will facilitate researchers, consultants, policymakers, and decision-makers to implement TQM efficiently. In addition, the findings will assist the stakeholders to find the weight of importance of different barriers. Accordingly, they will make a plan to overcome the major TQM barriers which will increase the success rate of TQM implementation.

Keywords: Deming awarded organisations; total quality management; barriers; analytical hierarchy process.

DOI: 10.1504/IJPQM.2023.134806

International Journal of Productivity and Quality Management, 2023 Vol.40 No.3, pp.295 - 307

Received: 11 Jul 2021
Accepted: 16 Dec 2021
Published online: 13 Nov 2023 *

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