Title: Measuring warehouse performance: a systematic literature review

Authors: Ayoub Ghaouta; Ahmed Ouiddad; Chafik Okar

Addresses: Laboratory of Analysis and Modelling System for Decision Support, National School of Applied Sciences, Berrechid, Hassan 1st University, Settat, Morocco ' Laboratory of Analysis and Modelling System for Decision Support, National School of Applied Sciences, Berrechid, Hassan 1st University, Settat, Morocco ' Laboratory of Analysis and Modelling System for Decision Support, National School of Applied Sciences, Berrechid, Hassan 1st University, Settat, Morocco

Abstract: Recently, there has been a huge amount of academic interest and publications in the area of warehouse performance (WP). This can be partly explained by the growing interest giving to WP in a wide variety of industrial sectors. In this context, this paper provides an overview of the methods in use in warehouse performance measurement (WPM) using a systematic literature review (SLR) which based on the principles of rigor, transparency and replicability required by the methodology. This review paper describes the budding area of WPM, provides an overview of warehouse performance measures/criteria/techniques and develops an architectural framework. The framework enables researchers to seek fundamental knowledge and pursue further research regarding WPM. This study also provides practical value by offering guidance to decision-makers considering the trade-off between different warehouse processes and performance measurement (PM). The findings disclose that PM in WM contexts is still a productive area of research.

Keywords: key performance indicators; logistics; systematic literature review; SLR; warehouse management.

DOI: 10.1504/IJISE.2023.134716

International Journal of Industrial and Systems Engineering, 2023 Vol.45 No.3, pp.321 - 364

Received: 24 Mar 2021
Accepted: 16 Dec 2021
Published online: 08 Nov 2023 *

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