Title: A model of social responsibility in non-governmental organisations

Authors: Mahrokh Lotfollahi; Mehraban Hadi Paykani; Reza Rostamzadeh

Addresses: Department of Management, Urmia Branch, Islamic Azad University, Urmia, Iran ' Department of Management,p Isfahan Branch, Islamic Azad University, Isfahan 'Khorasgan', Iran ' Artificial Intelligence, Automation, Big Data Research Center, Urmia Branch, Islamic Azad University, Urmia, Iran

Abstract: The present study elaborated on presenting a model of corporate social responsibility (CSR) in Iranian non-governmental organisations. The study was explorative in terms of purpose and a combination of qualitative and quantitative methods in terms of methodology. Firstly, a qualitative method and categorical content analysis was utilised to gather information. Then, a researcher-made questionnaire was used to determine the dimensions, components, and indicators of CSR, resorting to the Delphi technique. The final indicators were approved by experts, and a three-level model (3 dimensions, 15 components and 136 indicators) was proposed. The positive Q2 values for all variables showed that they had a meaningful effect on CSR. It seems that the results of this research can provide a suitable model for Iranian non-governmental organisations so that they can feel more responsible towards their stakeholders and apply the solutions presented in the direction of social responsibility to the important steps of beneficiaries.

Keywords: social responsibility; society; environment; stakeholders; non-governmental organisations; NGOs.

DOI: 10.1504/IJMED.2023.134679

International Journal of Management and Enterprise Development, 2023 Vol.22 No.4, pp.287 - 306

Received: 29 Nov 2022
Accepted: 24 Jun 2023
Published online: 03 Nov 2023 *

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