Title: Knowledge-sharing's facilitating role: innovative performance and total quality management

Authors: Rawa Hijazi

Addresses: Business Administration Department, Faculty of Business, Al-Zaytoonah University of Jordan, P.O. Box 130, Amman 11733, Jordan

Abstract: Within the field concerning innovative performance (IP), which is extensive in its research, a wealth of research has zoned in on the encouragement of IP within a given workplace via total quality management (TQM), a concept that allows individuals to foster cooperation and ability to enhance IP (alongside knowledge-sharing [KS]). In mind of the above, 213 employees at Jordanian ISO 9000-certified SMEs participated in this study, with structural equation modelling (SEM) employed to analyse the ways in which IP was influenced by KS. The results show that the relation between TQM and IP is partly controlled through KS, such that it is necessary to recognise TQM as a multi-factorial problem, rather than selectively choosing individual factors, and that in order to facilitate more innovative performance, KS needs to further complement total quality (TQ).

Keywords: total quality management; TQM; knowledge-sharing; innovation performance; project-based organisations; PBOs.

DOI: 10.1504/IJPQM.2023.134267

International Journal of Productivity and Quality Management, 2023 Vol.40 No.2, pp.243 - 270

Received: 10 Aug 2021
Accepted: 16 Dec 2021
Published online: 17 Oct 2023 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article