Title: High-performance human resource practices contributing to organisational outcomes in the service industry

Authors: Charu Goyal; Manoj Patwardhan

Addresses: Atal Bihari Vajpayee – Indian Institute of Information Technology and Management, Block D, ABV-IIITM Campus, Morena Link Road, Gwalior, India ' Atal Bihari Vajpayee – Indian Institute of Information Technology and Management, Block-C, ABV-IIITM Campus, Morena Link Road, Gwalior, India

Abstract: Innovation and employee retention are the two important factors that organisations try to get a grip of. High-performance human resource practices (HPHRP) are one such solution to achieve these organisational outcomes. The paper examines the contribution of HPHRP and perceived organisational support (POS) towards employee service innovative behaviour (ESIB), and intention to remain (IR). The study includes 405 participants from the Indian service sector. Confirmatory factor analysis was done to test the measurement model. Structural equation modelling is used to test the hypothesis. The significant positive impact of HPHRP on POS, ESIB, and IR can be seen. Also, POS acts as an important mediator between HPHRP and ESIB, and HPHRP and IR. The results help the managers to understand the importance of HPHRP in building POS and increasing the employee's innovative behaviour and retaining them. Earlier studies have assessed the impact of HPHRP on POS, ESIB, and IR, but not in India.

Keywords: high-performance human resource practices; HPHRP; employee service innovative behaviour; ESIB; India; intention to remain; perceived organisational support; POS; service sector.

DOI: 10.1504/IJICBM.2023.134241

International Journal of Indian Culture and Business Management, 2023 Vol.30 No.2, pp.214 - 227

Received: 06 May 2022
Accepted: 21 Jun 2022
Published online: 14 Oct 2023 *

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