Title: The role of technology, governance mechanisms, and training in building digital platforms for disabled people's employment

Authors: Nguyen Thi Khanh Chi; Phong Le; Nguyen Thi Hoa Hong; Nguyen Thuy Anh; Thai Thanh Ha

Addresses: Faculty of Business Administration, Foreign Trade University, Postal 91 Chua Lang Street, Dong Da District, Ha Noi, Vietnam ' Faculty of Business Administration, Foreign Trade University, Postal 91 Chua Lang Street, Dong Da District, Ha Noi, Vietnam ' Faculty of Business Administration, Foreign Trade University, Postal 91 Chua Lang Street, Dong Da District, Ha Noi, Vietnam ' Faculty of Business Administration, Foreign Trade University, Postal 91 Chua Lang Street, Dong Da District, Ha Noi, Vietnam ' Faculty of Business Administration, Foreign Trade University, Postal 91 Chua Lang Street, Dong Da District, Ha Noi, Vietnam

Abstract: This study aims to examine the impact of determinants on digital platform for disabled people and their satisfaction. Data was gathered from 215 disabled people in Vietnam, and structural equation analysis was used to test the relationship. The result reveals that people with disabilities need appropriate training, technology, and governance mechanisms to be able to access digital platforms and be satisfied with working. Out of three factors, governance mechanism is found to be the key determinant impacting digital platform implementation and job satisfaction of disabled persons. Meanwhile, technology has a direct positive influence on building digital platforms but has an indirect impact on job satisfaction.

Keywords: digital platforms; people with disabilities; training; technology; governance mechanism; job satisfaction.

DOI: 10.1504/IJPMB.2023.134150

International Journal of Process Management and Benchmarking, 2023 Vol.15 No.3, pp.359 - 372

Received: 14 Jun 2022
Accepted: 17 Jul 2022
Published online: 12 Oct 2023 *

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