Title: The relationship between implementation variables and performance improvement of ERP systems

Authors: Wen-Hsien Tsai, Yi-Wen Fan, Jun-Der Leu, Li-Wen Chou, Ching-Chien Yang

Addresses: Department of Business Administration, National Central University, Jhongli, Taiwan 320, Republic of China. ' Department of Information Management, National Central University, Jhongli, Taiwan 320, Republic of China. ' Department of Business Administration, National Central University, Jhongli, Taiwan 320, Republic of China. ' Department of Business Administration, National Central University, Jhongli, Taiwan 320, Republic of China. ' Department of Information Management, ChungChou Institute of Technology, 6, Lane 2, Sec. 3, Shanchiao Road, Yuanlin, Changwa, Taiwan 510, Republic of China

Abstract: This study explores the relationship between implementation variables and performance improvements of ERP systems. DeLone and McLean|s (1992) information systems (IS) success framework is adopted to develop performance measures to evaluate improvements in the performance of ERP systems after implementing ERP systems. The implementation variables investigated in this study are the ERP implementation status, ERP system source and ERP implementation strategy. Structured questionnaires were sent to companies listed in the top 5000 largest corporations of Taiwan. The research findings indicate that the strongest ERP systems performance improvement comes from companies that implement non-packaged ERP systems, using integral planning, and employing all the planned ERP modules.

Keywords: ERP implementation; implementation strategies; ERP system sources; performance improvement; enterprise resource planning; implementation variables; information systems; IS success; performance measures; performance evaluation; Taiwan.

DOI: 10.1504/IJTM.2007.013406

International Journal of Technology Management, 2007 Vol.38 No.4, pp.350 - 373

Published online: 26 Apr 2007 *

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