Title: Building organisational resilience through knowledge management in banking sector

Authors: Collins Irem Okechukwu; Friday Ogbu Edeh; Stephen Aleke; Okwuagwu Augustine Akaolisa; Obichere Anthony Chukwuemeka; Agnes Ugboego Chukwu; Bethel Udokah Oganezi; Linus Adama; Ogbonnaya Eze Nweze; Ifeoma Gloria Duruzor; Ebere Rejoice Okocha

Addresses: Alex Ekwueme Federal University, Ndufu-Alike, Ebonyi State, Nigeria ' Alex Ekwueme Federal University, Ndufu-Alike, Ebonyi State, Nigeria ' Alex Ekwueme Federal University, Ndufu-Alike, Ebonyi State, Nigeria ' Central Bank of Nigeria Abakaliki Branch, Ebonyi State, Nigeria ' Central Bank of Nigeria Abakaliki Branch, Ebonyi State, Nigeria ' Michael Okpara University of Agriculture, Umudike, Abia State, Nigeria ' Alex Ekwueme Federal University, Ndufu-Alike, Ebonyi State, Nigeria ' Alex Ekwueme Federal University, Ndufu-Alike, Ebonyi State, Nigeria ' Alex Ekwueme Federal University, Ndufu-Alike, Ebonyi State, Nigeria ' Alex Ekwueme Federal University, Ndufu-Alike, Ebonyi State, Nigeria ' Evangel University, Akaeze, Ebonyi State, Nigeria

Abstract: Environmental turbulences are usually challenging to managers and financial administrators especially when such forces are uncontrollable. It therefore implies that knowledge associated with such disruption must be acquired, stored, and disseminated to organisation stakeholders to enable them build organisational resilience through anticipation, robustness and recoverability. It is based on this premise that this study investigated the effect of knowledge management on organisational resilience using a cross-sectional research design, knowledge-based and organisational adaptation as baseline theories with a sample frame of 750 workers from 15 deposit interest money banks in sub-Saharan Africa. Linear regression was used to analyse the research hypotheses. It was found that knowledge management predicted organisational resilience. The study concludes that knowledge management that is measured in terms of knowledge acquisition, knowledge sharing, and knowledge storage has the capacity of building the resilience of deposit money banks.

Keywords: knowledge; banks; organisational resilience; crisis; knowledge management.

DOI: 10.1504/IJKMS.2023.133847

International Journal of Knowledge Management Studies, 2023 Vol.14 No.4, pp.416 - 434

Received: 28 Aug 2022
Accepted: 16 Feb 2023
Published online: 04 Oct 2023 *

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