Title: Service innovation in service industry: a perspective from HRM practices in Vietnam

Authors: Van Dang Nguyen; Hong Diep Bui; Van Kien Pham; Nam Tien Duong

Addresses: Ho Chi Minh City University of Economics and Finance (UEF), 141-145 Dien Bien Phu, Ward 15, Binh Thanh District, Ho Chi Minh City, Vietnam ' Ho Chi Minh City University of Food Industry, 140 Le Trong Tan Street, Tay Thanh Ward, Tan Phu District, Ho Chi Minh City, Vietnam ' Ho Chi Minh City University of Economics and Finance (UEF), 141-145 Dien Bien Phu, Ward 15, Binh Thanh District, Ho Chi Minh City, Vietnam ' Ho Chi Minh City University of Economics and Finance (UEF), 141-145 Dien Bien Phu, Ward 15, Binh Thanh District, Ho Chi Minh City, Vietnam

Abstract: This study takes a chain store as an example and collects data through questionnaires from 232 store managers to explore the relationship between HRM practices and service innovation. Hierarchical regression is used for research analysis via SPSS. The HRM practices are divided into five dimensions based on past studies. The results show that the personal characteristics of the managers have no impact on service innovation. However, training and development, performance compensation, performance evaluation, and employee participation in HRM practices have a significant positive impact on service innovation. This study illustrates that in the service industry, HRM practices play an important role in promoting service innovation. Finally, this study also discusses the relevant management implications and future research suggestions.

Keywords: HRM; service; innovation; practices; Vietnam.

DOI: 10.1504/IJWI.2023.133302

International Journal of Work Innovation, 2023 Vol.4 No.3, pp.177 - 193

Received: 20 Apr 2023
Accepted: 05 May 2023
Published online: 11 Sep 2023 *

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