Title: Using scenarios for the development of personal communication competence in project management

Authors: Elisa Tinoco; Rui M. Lima; Diana Mesquita; Mariane C. Souza

Addresses: Algoritmi Centre, Department of Production and Systems, School of Engineering, University of Minho, Campus Azurém, 4800-058 Guimarães, Portugal ' Algoritmi Centre, Department of Production and Systems, School of Engineering, University of Minho, Campus Azurém, 4800-058 Guimarães, Portugal ' Research Centre for Human Development (CEDH), Faculty of Education and Psychology, Universidade Católica Portuguesa, Rua de Diogo Botelho, 1327, 4169-005 Porto, Portugal ' School of Engineering, University of Rio Grande (FURG), Campus Carreiros, Rio Grande 96203-900, Brazil

Abstract: Personal communication is one of the factors having high impact on the success of projects. This work aims studying the usefulness of the application of scenarios for development of personal communication competence. Based on literature review, and considering the professional experience of the researchers, three scenarios were developed and applied. The data collection process was carried out in two moments with 24 participants: during a three-hour training, with observation and a questionnaire to collect the participants' perspective; after the application, through a focus group and narratives. The results suggest that, according to the participants, the scenarios enhance the development of personal communication competence, but also that it may depend on a good conceptual background support, and that learners demonstrate availability and openness to this type of approach. This exploratory study presents scenarios as an innovative approach to increase the knowledge related to the development of personal communication competence in project management.

Keywords: scenario-based learning; SBL; personal communication; project management; competences development.

DOI: 10.1504/IJPOM.2023.132711

International Journal of Project Organisation and Management, 2023 Vol.15 No.3, pp.307 - 331

Received: 10 May 2021
Accepted: 07 Dec 2021
Published online: 09 Aug 2023 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article