Open Access Article

Title: The measurement impact of ERP system implementation on the automotive industry business process efficiency

Authors: Ford Lumban Gaol; Mohamad Fajar Deniansyah; Tokuro Matsuo

Addresses: Computer Science Department, Binus University, Jakarta 11480, Indonesia ' Computer Science Department, BINUS Graduate Program – Master of Information System, Bina Nusantara University, Jakarta, 11480, Indonesia ' Advanced Institute of Industrial Technology, 1-10-40, Higashiooi, Shinagawa-Ku, Tokyo, 140-0011, Japan

Abstract: ERP systems can assist businesses combine data from all corporate areas and enable centralised resource management to simplify the presentation of data, hence facilitating decision-making. However, software alone can not improve the ERP implementation efficiency of a corporation. This research aims to determine the efficiency level of business processes on the manufacturing company, before and after the implementation of an enterprise resource planning (ERP) system. The results of this study can be used by the company as a reference for evaluating the impact of ERP system implementation on business process efficiency. It is found that business processes after the ERP system implementation are more efficient compared to that prior to the ERP system implementation.

Keywords: ERP; efficiency; business process.

DOI: 10.1504/IJBIS.2023.132124

International Journal of Business Information Systems, 2023 Vol.43 No.3, pp.429 - 442

Received: 08 Jan 2023
Accepted: 11 Feb 2023

Published online: 11 Jul 2023 *